Reviv Lounge Shipping and Refund Policy

Thank you for shopping at Reviv Lounge! We strive to provide you with an exceptional shopping experience, including prompt shipping and hassle-free returns. Please review our shipping and refund policy below:

Shipping Policy:

  1. Processing Time: Orders are typically processed and shipped within 1-2 business days of payment confirmation, excluding weekends and holidays.

  2. Shipping Methods: We offer standard shipping via USPS, UPS, or FedEx for domestic orders. Expedited shipping options may be available at an additional cost.

  3. Shipping Costs: Shipping costs are calculated at checkout based on the weight and destination of your order.

  4. Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to become available.

  5. Delivery Time: Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 3-7 business days for domestic orders.

  6. International Shipping: At this time, we only offer shipping within the United States. We do not ship internationally.

  7. Shipping Address: Please ensure that your shipping address is accurate and complete. Reviv Lounge is not responsible for orders shipped to incorrect addresses provided by the customer.

Refund Policy:

  1. Returns: We accept returns on unused, unworn, and unaltered merchandise within 30 days of the original purchase date. To initiate a return, please contact us at staff@revivlounge.com to obtain a return authorization and instructions.

  2. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

  4. Exchanges: We do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.

  5. Non-Returnable Items: Certain items, such as gift cards, are non-returnable and non-refundable.

Fraudulent Charges:

Reviv Lounge is committed to protecting our customers' privacy and security. However, we are not responsible for any fraudulent charges made on your credit card or payment method outside of our control. We recommend monitoring your accounts regularly and contacting your financial institution immediately if you suspect unauthorized activity.

If you have any questions or concerns about our shipping and refund policy, please don't hesitate to contact us at staff@revivlounge.com. Thank you for choosing Reviv Lounge for your vitamin needs!